FAQ
1. Where is my package?
Curious about the location of your package? Don't worry, easily track the status of your order with the track & trace code in your email. If you have any further questions or additional information about the estimated delivery time, we are ready to help you. Please feel free to contact us!
2. What is the status of my order/delivery?
Don't worry, we will keep a close eye on your order, just like you do. We understand that you are eagerly awaiting your purchase! You can always check the latest status with your track & trace code. If anything is unclear, our customer service staff are available to help you. Don't hesitate to contact us; we are here to help you and address any concerns you may have. Your satisfaction is our top priority!
3. How do I return a product?
We understand that sometimes a gadget doesn't quite meet your expectations, and that's completely okay. No problem! Please take a look at our returns page for simple instructions on how to return a product. Our goal is to ensure that you are satisfied with your purchase, and the returns process is designed with your convenience in mind. We are ready to help you if you have any questions about returns. Do not hesitate to contact us; we are here to help you!
4. Can I still change the address after I have received the track & trace code?
Unfortunately, once the rocket has been launched with your order, we can no longer change the delivery address. Have you not yet received a Track and Trace code and do you want to change the address? Please contact us immediately. We will do our utmost to assist you before shipping.
5. I entered an incorrect email address, what now?
Don't worry, data entry errors can occur. Understandable! Please feel free to contact us and we will manually send you the necessary information to the correct email address. Our goal is to ensure that you have all the necessary information to track and receive your order smoothly. Your satisfaction is our priority!
6. My product was delivered defective, what should I do?
Oh no! Normally our gadgets are super smart, but sometimes things can go wrong. If you have received a defective product, please contact our customer service immediately. We understand how frustrating this can be and will ensure that you have a working product in your hands quickly. Your satisfaction is our top priority, and we will do everything we can to resolve this issue for you.
7. What are the customer service opening hours?
We strive to be available 24/7 to answer all your questions. Whether you want to contact us early in the morning or late at night, we are ready to help you at a time that suits you best. We appreciate the trust you place in us and want to ensure you get the support you need.
8. What is the policy regarding returns and warranty?
We strive to ensure that you are completely satisfied with your purchase. That's why we have a clear returns and warranty policy on our website, explaining all the details. We fully support our gadgets and want to ensure that you can enjoy them to the fullest. If you have any questions about our policies or need assistance with a return or warranty claim, please do not hesitate to contact our customer service team. We are here to support you every step of the process. Your satisfaction is our top priority!
9. Do you have special offers or a discount code?
We would like to inform you that we currently have no discount codes available. Nevertheless, we strive to offer high-quality products at fair prices. If you have any questions or need more information, please do not hesitate to contact us. We are ready to help you!
10. DHL/ Trunkrs/ DPD says my package has been delivered, but I have not received it.
That's definitely frustrating! We fully understand how important it is to receive your order safely. Let's tackle this together. Contact us immediately and we will act like Sherlock Holmes to track your package. Our aim is to ensure that you receive the best possible service and that any delivery issues are resolved quickly and efficiently. Your satisfaction is our top priority!